Payment Policy

Effective Date: January 7, 2025

At Playsurii, we strive to provide our customers with a smooth, secure, and seamless payment experience. This Payment Policy outlines the terms and procedures for all payments made through our website.

1. Accepted Payment Methods

We accept a wide range of secure payment options to ensure ease and convenience during checkout. The following payment methods are accepted on Playsurii:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed securely using industry-standard encryption.
  • PayPal: For those who prefer to use their PayPal account, we offer this secure option during checkout. PayPal transactions are handled according to PayPal’s terms and security measures.
  • Gift Cards and Store Credits: We also accept Playsurii gift cards and store credits as valid payment options. If you have a gift card or store credit, it can be applied to your total at checkout.

2. Payment Security

Your privacy and the security of your payment information are of paramount importance to us. Playsurii uses secure socket layer (SSL) encryption technology to protect your payment data. SSL ensures that all sensitive information entered on our website, including credit card numbers, addresses, and other personal details, is transmitted securely.

In addition, our payment processing system complies with the Payment Card Industry Data Security Standard (PCI DSS) to safeguard your payment information from unauthorized access.

3. Order Review and Payment Authorization

Once your payment is submitted, Playsurii will review the information to verify its accuracy. This process is important to prevent fraudulent transactions and ensure the legitimacy of all payments. If any discrepancies or issues are detected during the review, our customer support team will reach out to you promptly for clarification.

We reserve the right to cancel any order if the payment method is not successfully processed or if we suspect fraudulent activity.

4. Sales Tax and Additional Fees

All orders placed on Playsurii are subject to applicable sales tax based on your shipping address. Sales tax rates are calculated and applied at checkout. Any shipping, handling, or additional fees will also be clearly outlined during the checkout process.

Please note that customers located in certain regions may be subject to different tax rates or fees based on local regulations.

5. Payment Confirmation

After your payment is successfully processed, you will receive an order confirmation email. This email will contain details of your purchase, including the order number, item(s) purchased, payment method, and shipping address. Please check this information for accuracy. If any issues arise, please contact us immediately to resolve them.

6. Delayed or Failed Payments

In the event that a payment fails to process or is delayed due to an issue with your bank or payment provider, we will notify you promptly. If payment is not completed within a reasonable time frame, your order may be canceled. You may need to place a new order and reattempt payment if this occurs.

7. Refunds

If a refund is required, Playsurii will process the refund to the original payment method. Refunds may take 5-10 business days to reflect on your account, depending on your bank or payment provider’s policies.

If you paid with a gift card or store credit, the refund will be issued as store credit.

8. Currency

All transactions on the Playsurii website are processed in U.S. dollars (USD). If you are making an international purchase, your payment will be converted according to your payment provider’s exchange rates and foreign transaction fees.

9. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy regularly to stay informed of any changes.

10. Contact Us

For any inquiries or assistance regarding payments, please contact our customer support team:

  • Phone: (270) 749-2057
  • Email: info@playsurii.com
  • Address: 429 Ray Houchins Rd, Park City, Kentucky