Refund and Returns Policy
Effective Date: January 7, 2025
At Playsurii, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and hassle-free return and refund policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Item Condition: The item must be unused, in the original packaging, and in resalable condition.
- Return Window: Returns must be initiated within 30 days of receiving your order.
- Non-returnable Items: Certain items such as clearance, personalized products, or gift cards may not be eligible for return.
2. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer support team at info@playsurii.com or call (270) 749-2057 to request a return authorization.
- Prepare the Return: Pack the item securely in its original packaging and include a copy of your receipt or order confirmation.
- Ship the Item: Send the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., defective items).
3. Refund Process
Once we receive your returned item, it will be inspected, and we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment provider.
4. Exchanges
If you would like to exchange an item for a different size or color, we recommend that you return the original item for a refund and place a new order. We currently do not offer direct exchanges.
5. Damaged or Defective Items
If your item is defective or damaged, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost to you. Please provide photos of the damaged product and any packaging to assist us in processing your claim.
6. Late or Missing Refunds
If you have not received a refund after the processing period, please check with your bank or credit card company. If the issue persists, please contact us, and we will investigate the matter promptly.
7. Sale Items
Sale items are eligible for return under the same conditions as regular-priced items, unless otherwise noted. Refunds for sale items will be issued based on the original sale price.
8. Shipping Costs
Shipping charges are non-refundable unless you are returning an item due to an error on our part. If your order qualified for free shipping and you return part of the order, shipping costs may be deducted from your refund.
9. International Returns
For international returns, the customer is responsible for the return shipping cost. Refunds for international returns will be issued in U.S. dollars, and the conversion rate will depend on your payment provider.
10. Contact Us
If you have any questions or need assistance with your return, please reach out to us at:
- Phone: (270) 749-2057
- Address: 429 Ray Houchins Rd, Park City, Kentucky
- Email: info@playsurii.com